December 19, 2006

Seeing as how, "I am the person of the year" according to Time. This post is going to be about me. Or at least -- it is going to be about a slightly-puzzling, never-will-understand-it Christmas shopping experience that I had on the weekend.

At some point in the past few months my wife made an observation upon seeing a TV advertisement for a certain product (to remain nameless in case she reads this) that "that would be really good to have". Being an astute listener, I immediately logged the helpful tidbit away with a mental note. Of course, this was completely forgotten until a flier came in the mail last week from an establishment that too will remain nameless (let's just say it is very much Canadian and sells a whole lot more than Tires). There it was: front and center... and on sale to boot.

A quick trip down to the store where they had a clerk handing out the same flyer at the door. I asked him where the said object was and he directed me towards a specific aisle with a holiday smile and a nod of his head. This dreaded holiday shopping was a breeze I thought momentarily -- and then I saw the lineup.

After waiting in line for 20 minutes -- having literally moved forward by only one shopping cart because someone closer to the front than I jumped ship -- I too "abandoned my shopping cart". That's right, there is nothing metaphorical here. When I glanced back, it was somewhere between the motor oil and the kitchen appliances. And I walked out.

So let me ask you: there has been a lot of discussion about measuring the cost of customer acquisition ... but does anyone have any good stats on how much it costs to lose a good customer? Ping me your numbers.

Posted by at December 19, 2006
PermaLink | Comments(2) | Trackbacks(0)
Filed Under:

December 15, 2006

Well our new site has progressed and the current plan is to launch it on Monday  soon (there will be a slight delay as we work through some issues).

To all current subscribers, the new site will come with a slight change to how you access your Marqui accounts presently.

• Upon visiting our home page, you will find a link in the upper right corner of the page called “Client Log-in”. Clicking on this link will bring you to a new page that will serve as a gateway into your instance. Click here for screenshot
• From here, you will see the same Client Log-in/Developer Log-in boxes that used to be on the homepage. Log-in as you normally would from this page. Click here for a screenshot

Why did we make this change? One of the reasons was to respond to the request that many clients had to learn more about what was happening at Marqui. This page will serve as a starting point for news, events, and pertinent information to our existing clients.

Another reason for this change is that our new site will be running on a beta instance of the next Marqui release. We thought that there was no better way to ensure the reliability of this release than to put it through its paces in a live environment ourselves.

Here's to Monday soon!

Posted by at December 15, 2006
PermaLink | Comments(3) | Trackbacks(0)
Filed Under: